Privacy Policy
KeycapStore respects the privacy of all visitors and customers, ensuring that all personal information you provide is handled confidentially and securely in full compliance with the European General Data Protection Regulation (GDPR).
256-bit SSL Encryption
All customer information and checkout data are transferred via end-to-end encrypted SSL tunnels.
No Third-Party Sale
We never sell, rent, or trade your personal data to advertisers or third parties.
Right to Erasure
You retain full rights to request inspection, correction, or complete deletion of your stored records.
1. What Personal Data Do We Collect?
When placing an order or submitting a message via our contact portal, we process the following essential data:
- Name and Delivery Address: To deliver your custom keycaps and mechanical keyboard gear accurately via PostNL and European postal partners.
- Email Address: For transmitting order confirmations, invoices, and automated Track & Trace delivery links.
- Payment Information: Handled securely through certified, PCI-compliant payment gateways (e.g. iDEAL, Bancontact, Visa/Mastercard). We never store or view your raw payment credentials.
- IP Address & Session Logs: Anonymized for security authentication, fraud prevention, and essential store operation.
2. Purpose of Data Processing
KeycapStore processes personal data exclusively for:
- Processing, packing, and dispatching your physical order.
- Secure billing and transaction reconciliation.
- Customer support inquiries, order updates, and warranty management.
- Fulfilling legal tax and accounting retention requirements under EU law.
3. Third-Party Data Sharing
We share information with third parties strictly when necessary for order fulfillment or legal compliance:
- PostNL & Postal Partners: Shipping addresses are transferred to generate tracking labels and coordinate delivery.
- Payment Processors: Encrypted tokens are used to authorize transactions safely.
- Fiscal Authorities: Invoice data retained solely to meet statutory EU tax obligations.
4. Your Rights (Access, Rectification & Deletion)
Under the GDPR, you have the right to access, rectify, restrict, or request the deletion of your personal data at any time.
To exercise any of these rights, email us at info@keycapstore.nl. We will process and respond to your request within 24 hours.
5. Functional Cookies
KeycapStore uses only functional session cookies necessary to maintain shopping cart items, language choices, and secure user sessions. No intrusive third-party advertising cookies are deployed.
Questions about your data privacy?
Reach out to our customer support team directly via email or our contact form.