Warranty & Complaints
Clear information regarding our 2-year statutory European warranty and fair dispute resolution.
Warranty
We care deeply about our products and do our best to deliver them to you in top condition. However, an order may occasionally get damaged during transit or experience an issue that entitles you to a warranty claim.
Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years from delivery of the goods. You may have additional rights under Dutch national law.
Reporting Window for Defects
When you discover or ought to have discovered a defect in the product, you must contact us within a reasonable period. A period of two months is always deemed reasonable. In certain circumstances, a period longer than two months may also be acceptable.
Free Repair or Replacement
If you contact us in a timely manner, we will provide a free repair or replacement.
Complaints
Things might not always go completely as planned. We recommend that you first submit any complaints to us by emailing info@keycapstore.nl. If this does not lead to a resolution, you can submit your dispute for independent mediation.
Dispute Committee
You can submit your dispute for mediation via the WebwinkelKeur Foundation on their official dispute portal.
ODR Platform
For consumers in the European Union, complaints can also be filed using the European Commission’s Online Dispute Resolution (ODR) platform.